TimeMachines ships worldwide using DHL and UPS services. Some carriers may have a more extensive network to provide faster services to different locations. If you do not see one of the methods listed below on checkout, then that service may not be provided in your area. Order and shipping costs can be determined by getting a quote from our website. Please see the section above for "How do I get a quote?".
If you have checked out by using our quoting process, then your order will not ship until payment is received. Only orders that have been paid in full will be released to our production and shipping team. Items that are in stock typically ship the same day that payment is received. Our shipping cut off for same-day shipping is 2pm CST, Monday thru Friday. If there is an item on backorder, our team will reach out to you if it will take longer than 5 business days to proceed. For large orders, please call our sales team to request more specific lead time information.
TRANSIT OPTIONS FOR CUSTOMERS IN CANADA & MEXICO:
UPS standard is the most economical shipping method we offer, and is $25-$45 to most destinations, with a estimated transit time of 6-10 days. UPS Worldwide Express is the fastest method, typically between 1-3 days transit, depending on specific location, but is much more expensive. DHL may add a day to processing because we are not on a regular pickup route for their services, but is similar in transit time to UPS Worldwide Express. Broker information can be specified in the order notes at time of checkout, and that information will be provided to the carrier selected when the shipment is created. If no broker information is included, the carrier selected will deliver or arrange delivery to the destination specified in the order.
TRANSIT OPTIONS FOR CUSTOMERS OUTSIDE NORTH AMERICA:
International shipping costs and transit time depends on the specific destination. Our website cart provides the options that we offer through UPS and DHL. UPS Worldwide Express is the fastest method, typically between 1-4 days transit, depending on location. DHL is similar in regards to transit time as UPS Worldwide Express, but can add a day or two to order processing time because we are not on a regular pickup route for their services, so same day shipping does not always apply. UPS Worldwide Expedited is typically the most economical, but does add a few days to transit time, typically 4-10 days, again depending on location.
Shipping INCOTERMS for all international orders is FCA-origin, which is our manufacturing facility in Lincoln, Nebraska, USA. When an international shipment is created, TimeMachines will provide necessary export documentation to the carrier selected. This is submitted directly to the carrier electronically (when possible) to minimize clearance delays. Clearance through customs may delay receipt of the order beyond the transit time listed above, but having good contact information for the recipient (phone and email), can minimize delays particularly in facilitating payment of duties and taxes which are not included in the total order cost but are your responsibility. TimeMachines does not change or modify export documents after a shipment is sent. If additional documentation will be needed by the customer, questions should be sent to our sales team prior to placing the order, and if approved, must be requested at the time of order in the Order Notes.